Safe Play · Player Wellbeing · 21+ Policy
Gaming at myspin should always be a form of entertainment — never a source of financial stress or anxiety. This page outlines every tool, resource, and commitment myspin has put in place to keep gaming fun, safe, and within your control.
Our Commitments
myspin enforces a 21+ minimum age requirement for all users. Mandatory KYC verification using MyKad or passport is required before any withdrawal is processed. Accounts found to belong to underage users are immediately suspended and all funds returned.
Set daily, weekly, or monthly deposit caps directly from your myspin account settings. Once a limit is applied it takes effect immediately. Increasing an existing limit requires a 24-hour cooling period — a deliberate friction to encourage reflection before raising your spending cap.
Enable session reminders to receive on-screen alerts after 30, 60, or 90 minutes of continuous play. Staying aware of time spent gaming is one of the simplest and most effective responsible gaming habits you can build.
Need a short break? Apply a cooling-off period of 24 hours, 7 days, or 30 days from your account settings. During a cooling-off period your account is temporarily restricted from deposits and gameplay. The restriction cannot be reversed before the period expires.
If you need to stop gaming entirely, myspin's self-exclusion tool locks your account for a minimum of six months. Self-exclusion is irreversible for the chosen duration. During exclusion, your account will not receive any promotional communications and you will be unable to log in.
Set a ceiling on how much you are willing to lose in a defined period. Once the loss limit is reached, further wagers are blocked for the remainder of the period. This tool is especially useful for players who prefer an automated safety net rather than manually tracking their spending.
Tools Overview
| Tool | What It Does | Takes Effect | Reversible? | Status |
|---|---|---|---|---|
| Deposit Limit | Caps daily / weekly / monthly deposits | Immediately on set | Increase: 24h delay. Decrease: instant. | Available |
| Loss Limit | Blocks wagering after a defined loss threshold | Immediately on set | After period expires | Available |
| Session Timer | On-screen alert after chosen play duration | Next session | Yes, from settings | Available |
| Cooling-Off | Temporary block: 24h / 7d / 30d | Immediately | No — expires naturally | Available |
| Self-Exclusion | Full account lock — min. 6 months | Within 24 hours of request | No — minimum 6 months | Available |
| Reality Check | Pop-up showing total time & net spend in session | Every 30 / 60 / 90 min | Yes, from settings | Available |
All tools are accessible from Account Settings → Responsible Gaming once logged in.
Know the Signs
Problem gambling can develop gradually and is not always obvious at first. The following are recognised warning signs. If several of these apply to you, please consider using one of myspin's responsible gaming tools or seeking external support.
Self-Assessment
Select any statements that apply to your gaming behaviour over the past 30 days. This is not a clinical assessment — it is a personal reflection tool.
Keep It in Perspective
Age Restriction
In Malaysia, participation in casino-style gaming activities is regulated for adults. myspin enforces the 21+ age requirement through mandatory KYC identity verification for all accounts before withdrawal access is granted. We use government-issued identification documents — MyKad for Malaysian citizens and valid passports for other users — to confirm age.
If you suspect that someone under 21 is using your account or has created their own account on the myspin platform, please contact our support team immediately. myspin takes underage access extremely seriously and cooperates fully with any relevant regulatory investigation.
Parents and guardians are encouraged to use parental control software on shared devices to prevent minors from accessing online gaming platforms. myspin does not market to individuals under 21 and does not use advertising channels primarily used by minors.
Getting Help
If you or someone you know is struggling with problem gambling, support is available. myspin encourages all users to reach out for help — there is no shame in doing so. Responsible gaming organisations exist specifically to provide confidential, professional support without judgment.
For players in Malaysia, community mental health support lines and welfare organisations offer counselling for gambling-related issues. myspin's own support team can assist you in activating self-exclusion and can provide signposting to relevant support services — contact us at the email address displayed in the footer of this page.
Internationally, responsible gaming frameworks developed by bodies such as GamCare, the Responsible Gambling Council, and GamblingTherapy inform the responsible gaming tools and policies that myspin has implemented on this platform.
Play Responsibly
Gaming is best enjoyed as entertainment. Log in to your myspin account to set up your responsible gaming tools — deposit limits, session timers, and self-exclusion are all available from your account settings.
Manage My Account🔞 21+ only. Gambling involves financial risk. Play responsibly. If gaming stops being fun, stop playing.