Data Protection · User Privacy · Security
Privacy at a Glance
All data transmitted between your device and myspin servers is protected using 256-bit SSL encryption — the same standard used by major Malaysian banking institutions like Maybank and CIMB.
myspin does not sell, rent, or trade your personal information to advertisers or unrelated third parties. Data shared with service providers is strictly limited to what is necessary for platform operation.
Identity documents collected for KYC verification are used solely for age and identity verification purposes and are stored in an encrypted, access-controlled environment with strictly limited internal access.
You have the right to access, correct, and request deletion of your personal data held by myspin, subject to legal and regulatory retention obligations. Submit data requests via our support channel.
myspin uses session and analytics cookies to maintain platform functionality and improve user experience. No third-party advertising cookies are deployed. Cookie preferences can be managed from your browser settings.
Promotional communications from myspin are sent only with your explicit consent at registration or via opt-in preferences in your account. You may unsubscribe from marketing emails at any time from your account settings.
myspin ("myspin", "we", "us", "our") operates the online gaming platform at myspin.asia and is committed to protecting the privacy and personal data of all users ("you", "your", "User") who access or use our services. This Privacy Policy ("Policy") explains what personal data we collect, the purposes for which we use it, the legal basis for processing, and the rights available to you in relation to your personal data.
By registering an account on myspin or otherwise using the platform, you acknowledge that you have read and understood this Policy. If you do not agree with our data practices as described herein, you should not use the myspin platform.
This Policy applies to all users of myspin.asia regardless of geographic location, though we note that myspin's primary user base is in Malaysia and our data practices are informed by applicable Malaysian data protection principles as well as international best practice standards.
2.1 Registration Data. When you create a myspin account, we collect the following information: full legal name; date of birth; email address; mobile phone number; and residential address. This information is mandatory for account creation and identity verification.
2.2 Identity Verification (KYC) Data. To comply with our regulatory obligations and enforce the 21+ age requirement, myspin collects government-issued identity documents. For Malaysian users this typically means a scan or photograph of your MyKad. For non-Malaysian users, a valid passport is required. We may also request proof of residential address (utility bill or bank statement not older than three months) and proof of payment method ownership.
2.3 Financial Transaction Data. We record all deposit and withdrawal transactions processed through your myspin account, including transaction amounts, timestamps, payment method identifiers, and transaction reference numbers. We do not store full credit or debit card numbers; where card payments are processed, tokenisation is applied by the payment provider.
2.4 Gaming Activity Data. myspin records detailed gaming activity logs, including: games played; wager amounts and outcomes; session durations; bonus usage; and responsible gaming tool activations (deposit limits set, self-exclusion requests, etc.). This data is used for account management, fraud detection, dispute resolution, and responsible gaming monitoring.
2.5 Technical and Device Data. When you access myspin, we automatically collect certain technical data: IP address; device type and operating system; browser type and version; referring URL; pages visited and session duration. This data is collected through server logs and analytics tools.
2.6 Communications Data. If you contact myspin support via live chat, email, or any other channel, we retain records of those communications for a period of up to five years for quality assurance, training, and dispute resolution purposes.
myspin uses personal data for the following purposes:
myspin processes personal data under the following legal bases:
5.1 Service Providers. myspin shares personal data with trusted third-party service providers strictly to enable platform operation. These include: payment processors (Touch n Go, Boost, FPX banking partners); KYC verification service providers; cloud infrastructure and hosting providers; analytics providers; and customer support platform operators. All service providers are bound by data processing agreements that restrict their use of your data to the specified purpose.
5.2 Game Studios. To facilitate access to third-party games hosted on the myspin platform, limited session authentication data (a tokenised player identifier, not your name or contact details) is transmitted to the relevant game studio's servers. Game studios are contractually prohibited from using this data for any purpose other than game delivery and fair play verification.
5.3 Regulatory and Legal Disclosure. myspin may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or licensing obligations. We will notify you of any such disclosure where legally permitted to do so.
5.4 No Commercial Data Sales. myspin does not sell, rent, license, or otherwise commercially disclose your personal data to any third party for marketing, advertising, or commercial profiling purposes.
6.1 Session Cookies. myspin uses session cookies to maintain your authenticated session while you are logged in to the platform. These cookies expire when you close your browser or log out and do not persist across sessions unless you activate the "Keep me signed in" option.
6.2 Analytics Cookies. We use analytics cookies to understand how users navigate the myspin platform — which pages are visited most frequently, where users experience friction, and how gaming features are used. This data is aggregated and anonymised; it does not identify individual users.
6.3 No Advertising Cookies. myspin does not use third-party advertising or retargeting cookies. We do not participate in programmatic advertising networks that track your browsing behaviour across third-party websites.
6.4 Cookie Management. You may manage or disable cookies through your browser settings. Disabling session cookies will prevent you from logging in to your myspin account. Disabling analytics cookies will not affect your ability to use the platform.
myspin retains personal data for the following periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
myspin implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption of all data in transit; AES-256 encryption of sensitive data at rest; role-based access controls limiting internal data access to personnel with a demonstrated need; regular penetration testing and security audits; and two-factor authentication requirements for all internal administrative access.
Notwithstanding the foregoing, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. myspin cannot warrant the absolute security of information transmitted to or from the platform. You are responsible for maintaining the confidentiality of your own login credentials.
Subject to applicable law, you have the following rights in relation to your personal data held by myspin:
To exercise any of the above rights, contact the myspin data team at the support email address displayed in the footer of this page. We will respond to all verified requests within 30 calendar days.
myspin is strictly prohibited to individuals under 21 years of age. We do not knowingly collect personal data from individuals under 21. Any account found to belong to an underage user will be immediately suspended, all funds returned to the verified payment source, and all associated personal data deleted in compliance with our KYC obligations. If you have reason to believe that an underage person has registered on the myspin platform, please notify us immediately at our support email address.
myspin operates server infrastructure across multiple jurisdictions to ensure platform availability and performance for Malaysian users. Where personal data is transferred to servers located outside Malaysia, such transfers are conducted under appropriate contractual safeguards — including data processing agreements with standard contractual clauses — to ensure that the receiving jurisdiction provides an adequate level of data protection.
myspin reserves the right to update this Privacy Policy at any time. Material changes — those that significantly alter how we collect, use, or share your personal data — will be communicated to registered users via email to the registered address at least 14 days before taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the myspin platform following the effective date of a revised Policy constitutes your acceptance of the changes.
For any questions, concerns, or requests relating to this Privacy Policy or myspin's data practices, please contact our data protection team. Written correspondence should be directed to the support email address displayed in the footer of this page. myspin aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days of receipt of a verified request.
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